Refund Policy

Last updated: October 2026

We want every order to arrive safely. This page explains what happens when something goes wrong.

Digital products cannot be returned

Top-ups, gift cards and codes are digital products. Once they are delivered to your game account, or a code is shown to you, they cannot be returned, exchanged or refunded. Please check the product, region, platform and your Player ID carefully before you pay.

When you can get a refund

We refund you when:

  • We cannot deliver your order, for example when the product is out of stock and you do not want to wait.
  • Your order failed on our side and we cannot fix it.
  • You paid twice for the same order, or a payment arrived after the order was cancelled.

When we cannot refund

  • The product was delivered to the Player ID, server or account details you typed, even if they were wrong.
  • A gift card code was already shown to you or used.
  • You changed your mind after delivery, or the product does not suit your game region or platform. Please check these on the product page before you buy.
  • The game publisher closed or limited your game account.

If something goes wrong

Sometimes a top-up is delayed or reports a problem, for example "invalid Player ID". This does not mean your order is refunded. Our team checks every such order by hand. Usually we fix it and deliver it again, and we may contact you by email or SMS to ask for the correct details. Please reply quickly so we can finish your order.

How refunds are paid

When a refund is approved, we pay it in one of these ways:

  1. To your Store Wallet (fastest). You can use it on your next order straight away. Wallet money is store credit and cannot be withdrawn.
  2. Back to you directly, to the account you paid with, when we agree this with you.

We will email you when your refund is done.

Cancelling an order

You can cancel an order only before the payment is confirmed. If you used Wallet money on an order that was never paid, that money goes back to your Wallet.

How to ask for help

Open a case in the Resolution Center in your account and choose the order. You can also email sales@gamersbangladesh.com or message us on WhatsApp with your order number.